Contact
Write to me
An idea, a suggestion, something that looks like a bug, a question before you pay for anything — it all arrives in the same mailbox, and I read it myself.
The form
Three fields. Anything you need to attach goes to the address below.
We have your message
It is in the mailbox and we will write back. If it is urgent, or if you need to send a file, write to support@soonus.net directly.
Worth writing about
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Ideas and suggestions
Something the app should do, or should do differently. Most of what has been built started here.
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Bugs
A conversion that came out wrong, a window that will not open, a report that says something you did not expect. A screenshot helps more than a paragraph — send it to the address below.
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Questions
Whether it handles what you are working on, before you spend anything on it.
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Licences and payment
An order, a device you need released, an invoice that has to say something particular.
Or write to me directly
A message from your own mail app reaches the same place, and it is the way to send a file: a screenshot, an .fcpxml, a video. The form takes text only.
Hours I answer from Mexico City (GMT-6).